Frequently Asked Questions

All people using sauna do so at their own risk. If you have any reservation regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking.

Sauna etiquette and safe behavior must always be adhered to.

This includes:

• Wash yourself before entering sauna
• Removing shoes/sandals/flipflops prior to entering the sauna.
• Changing clothes be done at home for quicker change orat our space or in our changing room .
• Entering and exiting the sauna in a safe manner.
• Keeping access points clear to allow other users to exit safely and swiftly if needed
• To prevent burning, jewellery should be removed before entering the sauna.
• You must sit on the clean towel.
• No underwear, only sauna wear or swimwear are allowed in sauna.
• No touching any parts of the stove/stove cage/rocks.
• Only pouring the provided ‘’sauna water ‘’on hot rocks. Nothing else.
• Follow Saunature Spa staff instructions on how to pour water onto hot rocks.
• Use long handle ladle to pour water on to stones but 1st ask other people in sauna if they ok with it. 
• If it gets too hot, get out of sauna to cool off.
• Bring plenty of water and make sure to keep yourself(child) hydrated throughout your stay. 
• Alcohol, heavy foods, and smoking are not permitted in the sauna and in the Saunature Spa outside space.
• Wash your body after sauna
• Wash your body entering cold plunge
• No animals allowed.
• Children under age of 16 are only permitted to be under very strong supervision from the parents, a 1:1 ratio. In the sauna with parents, they stay together all the time. With shorter stays in sauna (SS recommend 3-5mins inside sauna and in 8-10mins cooling off)
• When outside be aware of the fire pit and sit only in designated sitting areas outside.
• Be careful of cold plunge and the shower as it can be slippery and wet. 
• We have portable toilet outside 
• All people using shower please bring nonchemical shower gels and shampoos.
• If you use cold plunge or open water - only dip allowed and do so at your own risk. -It is your own responsibility to ensure that you are confident with dips in water and can handle being exposed to hot and cold temperatures, and other danger to a body in water and in sauna.
• We recommend 2-3 sauna entries ( 15-20 mins in , 5-10 out ) and cooling off in between sitting outside, or small water splashes, or quick shower rinses.
• We recommend doing ‘’cold plunges’ only after the 3rd entry of sauna.
• In case of fire leave the sauna immediately and report to the premises, to fire point. Please don’t collect your belongings.

Saunature Spa takes no responsibility for the damage or loss of customers’ property. 

If you are making a booking on behalf of the group, it is your responsibility to make sure all users are aware and sign disclaimer, aware of terms and conditions and to practice safe sauna use. SS reserves the right to refuse admissions to intoxicated people or for other reasons that may be deemed a health and safety risk. 

By booking and signing up for sauna sessions you agree to follow our T.&C. and follow our Spa Guidance!  

By booking and signing up for sauna sessions you agree to follow our T.&C. and follow our Spa Guidance!

PLEASE FILL THIS FORM BEFORE YOU COME TO OUR SAUNATURE SPA AND YOU BOOK YOUR SAUNA or ANY OTHER SESSION OR EVENT:

https://docs.google.com/forms/d/1iklKM-rQbG6MlEmN1eIzjGO6TyqJtlrLRJw_CEDqBPA/edit

We are an outdoor nature space!
At our two locations we have beautiful nature surrounding us. At Longside Lake we have clear lake for your dips to cool you off and lovely place for gathering your friends and enjoy not only sauna space but also watersports provided by Longside Lake team.

Beautiful nature at Holme Farm with owl flying over in the evenings, crackling fire sounds and silence. We have few relaxation spaces and hammocks to rest in and only the changing room and our wood fired sauna tent which is still outside! We have few under tree cover spaces, but we are always outside! We also have a fire, and our sauna tent will be hot and the stove even hotter!

Electricity, Wi-Fi, a hot shower, no alcohol but plenty of herbal teas!

• Please come after you showered at home if possible as we only have cool showers for rinsing. 
• Bring sauna wear if you have it, if not please wear swimwear . 
• You will need 2 towels (1 for sitting on for hygiene reasons in the sauna and 1 for drying off) 
• Water bottle to rehydrate during sessions
• Beach Shoes or flip flops are ESSENTIAL and a bathrobe/swim robe if you wish. 
• Day wear or underwear is not permitted in the saunas.

We have the changing room but it’s a good idea to come in easy, comfortable clothing to allow for a quick change. Travel lightly and if possible, arrive ready at the sauna!

Warm clothing to put on after your sauna. Chances are you’ll be lovely and cozy but on winter days you might feel the chill after leaving the sauna.

We have two locations! Please check your confirmation email where is your sauna session. 

Location one: 

Longside Lake Watersports

1 Longside Lake Lane 

Egham

TW20 8FA

On Google maps please type “Longside Lake Watersports “ not post code as you will end up in the middle of M25. Free parking on site! 

Location two: 

Holme Farm, Woodham Park Road, Woodham , KT15 3TG 

On Google Maps please type “ Holme Farm “ or “ Saunature Spa” 

There is free parking on site and once you parked follow signs to our sauna or just come towards fields more follwing left side of the farm.

If in doubt, type ‘Holme Farm Community gardens’ into Google Maps.

 If you want to change to a different date, time or no. of people and it is within our cancellation period please email us at saunaturespa@outlook.com 

Yes, if you buy individual tickets.  Our sauna tent takes 6 people.

Private Hire:  If you prefer to hire a Sauna tent privately, you will need to book all 6 tickets. If 6 tickets aren’t available in your desired slot, it means that other people are already booked in. Look for a slot with 6 spaces or contact us for private hire our sauna tent 

It’s cold & wet and windy... we will close if the weather is very stormy and refund your session within 48hrs, however sauna in the rain and cold is wonderful. Embracing the nature elements is what sauna is all about!

If you need to cancel or reschedule your session, this must be done with 48 hrs notice to allow us for the session to be re-advertised. If you choose to cancel or reschedule with less than 48hrs notice, you will not be refunded.

You are very welcome to transfer your booking onto a friend, just ensure you have confirmed this to us in advance.

Please email us to cancel your session at saunaturespa@outlook.com

We would love to introduce the sauna to your family. Please book a private session if you would like to bring children under 16’s, children must be accompanied by an adult with a ratio of 1:1 always. Look at our Family Sauna time slots on our website. Children must supervised all the times and parents must be responsible all the times in and out sauna space and at our fire pit space and anywhere else around saunature space and Holme Farm.

Saunas, cold plunges, and alcohol don’t mix well and can make accidents happen, so we have a strict no-alcohol policy at our spa. We also reserve the right to deny entry to anyone who we deem to be under the influence of drugs or alcohol, without a refund or credit. You are welcome to bring along other non -alcohol drinks to re-hydrate you during your visit. You can bring nibbles too if required (salty is good for post sauna mineral replacement) but we don’t allow food inside the saunas themselves.

If you were to book our sauna tent for exclusive use, you’re welcome to sauna in the Lithuanian and Finnish way, however you will/want to still sit on your towel inside sauna and cover outside the sauna and in the shower area. This could be with a hammam towel that you don’t mind getting wet.

Clothing is compulsory if you’ve booked an individual ticket. We ask that every customer always sits on a towel in the saunas.

  We have a changing room onsite. 

Yes, we have sauna master who can do 1-1 or private or group Vanta sauna session or dry whisk massage treatment too. If you want to book these treatments, you need to contact us at saunaturespa@outlook.com and book it 48hr before your visit.

You can also purchase face masks, scrubs, oils etc.  but we need to know 48hrs in advance. Please note we need 48 hours’ notice for the Ice Plunge. 

Traditionally 1-2 bunches are used to give a thermal massage – the hosts can show you the basics. 1 bunch is great too for giving the sauna a woody smell and for more basic whisking techniques. You can purchase vanta (traditional birch tree whisks) for £10 at our spa.

But we always have one Vanta in sauna for start of your sauna time! 

Yes, we have these at our spa: salt scrub, clay mask and body oil is £6 each. A body care platter consisting of scrub, clay mask and body oil or body butter and  is £15. Our platters, masks and scrubs are per person, but they can be shared between 2 if less product is required. Please let us know if you require these telling us in advance (48hr) before your visit by emailing us at saunaturespa@outlook.com.